Experienced Outsourcing Business
We provide hybrid services to unlock business values by applying proven process methodologies and business frameworks to significantly reduce costs, enhance effectiveness and optimize business process.
> Inbound Customer Service
> Billing Helpdesk
> Email Support
> Chat Support
> E-commerce Support
> Internal Service Helpdesk
> Order Management – Ticketing
> Consumer Tech Support
> Remote Desktop Support
> Data Entry/Validation/Correction
We provide you with high quality
Inbound Customer Service:
Telemarketing refers to the business of marketing goods or services via telephone. It is the act of selling, promoting a product or process to the prospective customers over phone Telemarketing includes the use of persons trained in conversational skills to enhance sales, promote new products and update the customers with current available services. And in some cases, recorded sales pitches are used over the phone by automatic dialers which are known as automated telemarketing. Thus, the outbound telemarketing services can increase the profits of the business by using the best of personnel, process and development technologies.
Lead Generation is not a new form of gaining new business, but it now has a new approach of generating business. Lead Generation is gathering information of the customers (customer profile) and to create an interest into the business products or services. Lead Generations are through various means which includes Online Lead Generation, Telemarketing, Direct mail, etc. Lead generation could work for any business, but most industries using this type of marketing include insurance agencies, education institutions, office suppliers, and furniture stores, etc. Trends show that lead generation will become even more popular in the future, especially for service oriented businesses. Lead generations are performed for sales and marketing purposes, to create customer’s list and other various purposes based on the objectives of the business.
Email and Chat Support:
Email Support Services
Responding to emails received is crucial for any business, especially these days where email has become a major communication medium. Large organizations receive loads of emails daily and responding to each one of them becomes a tedious process for them and so such companies started to outsource their Email support to BPO companies.
Chat Support Services
It’s becoming inevitable to address queries of online customers as businesses are inclining towards online mode. Chat support creates opportunity to answer customers questions instantly while they are browsing, facilitate their online experience for smoother navigation and grab them from dropping out. The chats can be either solving a product or service related query or request for a call back or selling a product or service. We offer Chat support service to handle such process.
Survey process over telephone has great significance in outbound call centre outsourcing services as they performed to know the percentage customer satisfaction about the process or products. These surveys benefit the companies so as to improve their business by obtaining the customer’s feedback, to research the demands and enhance their offerings such that they satisfy the customer’s needs and ultimately profit their business. They also carry out survey process to analyze the customer needs and for advertising / marketing purposes.
This is one of the outbound outsourcing processes performed to follow and ensure the payments on debts owed by individuals or businesses. This collection processes are commonly found in the mortgage, insurance and financial markets. Thus, it saves the money and time of the companies in debt collection when it is outsourced. The agents should convince the debtors to pay their debts in a right manner and not through unfair practices.
Customer Service is defined as the name depicts, servicing the customers to satisfy their needs. This is the facility of servicing customers before and after a purchase of the product or service to ensure the customers satisfaction. Customer service has great significance in any business as they build a good customer relationship through interaction and bringing back the customers to the business (repeated customers). Thus, the agents in the inbound call centers are trained well to service the customers to deal with their complaints and mal functions of the product and to take immediate actions to solve their problems. Good Customer Service will bring good customers and ultimately profits the business.
Help Desk is a service provided by the agents who assists, guides, trouble shoots and offers solutions to computer problems and IT related products. Help desks have quite a lot of responsibilities and functions. They supply the users with vital information on computer issues and queries. The help desk in call centres not only provide the technical answers but also evaluate the problem. Help desk is indeed a very important part of each company as it is essential to help and support the clients and customers in all possible ways. Keeping customers happy is one of the most important objectives of the company. Having an excellent help desk service can resolve any inquiries are the first step to keep them loyal to the company.
Technical Trouble shooting:
Technical trouble shooting is the repair or advice service provided to the customers over phone for their IT related issues. The role of tech support has expanded to include telesales – pre and post-sales technical support, product support, technical applications and support, network tech support, onsite tech support, remote support, remote IT infrastructure management services. The goal of tech support call centers is to provide product information and technical assistance that are accessible 24 hours a day. Thus, the technical support is significant in delivering greater value to the business.
Order taking service will help the customers to place their orders directly via telephone to the Order Taking agents. The agents will process the order and answer the customers to their doubts that may have about the products. Order taking service has become a major part of the inbound call centre services as they have too many advantages and the most important is increasing the sales of the product. The offshore order taking service includes taking the order and shipping information. This makes the process much easier and thereby increases the sales and profits the business.
Ready to start your project ?
We offer extreme flexibility in terms of our processes and operations to give every single client a unique offering made just for their business requirements.
We offer scalability that lets us expand our operations to help you with ease. No matter the size of the project, we are always ready for it.
We offer a number of call center outsourcing services, such as inbound call center services, telemarketing services , technical Support services, helpdesk services,
We can bridge the gap between you and your customers with our 24×7 call center Start experiencing increased sales and better conversion rates along with the satisfied customers. Our multi-channel call centers have real time reporting and 100% recording facilities. Whether you are a small / midsized company or a large enterprise,+
Offer 24×7 support, qualified call center agents, excellent voice quality, and customizable services we are most preferred call center outsourcing location because of the high quality and cost-effective services it offers. Additionally, India’s flexible outsourcing policies have made it easier for companies to outsource their work
We are one of India’s leading providers of call center outsourcing services. With the use of skilled call center agents and leading technology, you can be assured that our call center outsourcing services will provide a boost to your sales. You can get all this at a fraction of your current operating costs.
cutting-edge software, technology and infrastructure along with experienced data entry operators. HGP BPO is a one-stop shop where you can cost-effectively meet your data entry, processing or conversion needs. we can successfully meet your business needs. Guaranteed quality, high project visibility and accurate data entry can be yours,